Controllers of personal information

Any personal information provided or to be gathered by dukewood.com is controlled primarily by Dukewood & Co UK Ltd.

What information do we collect? How do we use it?

when you place an order we need to know your name, email address, telephone number and address.
When you register for wish list access we ask your name, email address and telephone numbers (optional).
when you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
we personalize your experience by using information about the way you use the site to shape our recommendations about the products and resources etc. that might be of interest to you. We also monitor user traffic patterns and site usage to help us develop the design and layout of the store.
we may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new dukewood.com services and special offers we think you'll find valuable. Preferences for each account you hold or e-mail address you have given us.

How does dukewood.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent un-authorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as Shopping Basket. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. If you do disable cookies, you will not be able to take advantage of the full features of our site.

Will dukewood.com disclose the information it collects to outside parties?

Dukewood.com does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to never@dukewood.com. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, dukewood.com may provide aggregate statistics about our users, content views, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Are my credit card, details secure?

Payment security is of the utmost importance to us. All payment information is encrypted using industry standard SSL (secure socket layer) encryption technology. A lock appears in the corner of your screen on the payment pages of our site to tell you that all sensitive data is being transmitted securely. If for any reason however you would prefer to order by telephone, please feel free to call us on +44 (0)208 569 9942 and one of our customer service associates will be happy to take your order. When you phone please have ready the product number (which can be found on the "Items" page when you selected a product)

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make using dukewood.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by dukewood.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Please note that the information you enter will not currently be transferred outside the European Economic Area for the purposes of processing by Dukewood and its affiliates and in order to maintain customer accounts for you at other Dukewood trading corporation web sites. Any future transfer of personal information outside of the European Economic Area will be done in circumstances ensuring that the information is processed only in accordance with this Privacy Policy and the UK's Data Protection Act. By submitting your order, you consent to this transfer. Your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, new dukewood.com services and special offers we think you'll find valuable.

Tell us what you think

Dukewood.comwelcomes your questions and comments about privacy. Please send e-mails to feedback@dukewood.com.